Does anyone else get irritated when talking to roboform support? I've spoken to them a number of times over the years and start getting very frustrated the more I talk to them.
My biggest complain is that they don't seem to read the email I send and this is not an isolated issue.
The latest message I sent them was regarding a problem moving a tab from one firefox window to another. I spent a while writing down exactly what was happening and the process I went through to get to the problem. The answer I got back was a fix for making the roboform topbar appear! The second reply I got told me to install the latest version of roboform but I had already told them in the previous message I was already running the latest version.
The final message was this.
"That should be the case if it is doing when you drag a new tab. IF i drag a tab it opens the toolbar the saem way if i open it in a new window or if i open a page from a tab. If you normally have to select the show toolbar button then you will have to do the same when dragging a tab."
Again what? He says if I normally have to select the show toolbar button then you will have to do the same. But I specifically said I don't normally have to the click the show toolbar button in a previous email.
I just seem to spending my time repeating myself. Does anyone know where the support guys are based? Maybe they are foreign and struggle a little with the english language in which case I can understand a little but should they be employing people who don't understand their customers?
Anyone else have a similar experience or I have just been unlucky?