http://www.roboformchrome.com/ Unofficial forums for RoboForm and Google Chrome. en Fri, 10 Feb 2012 19:28:00 +0000 http://www.roboformchrome.com/topic/roboform-support#post-563 Mon, 09 May 2011 13:35:58 +0000 Kilroy 563@http://www.roboformchrome.com/ <p>I have found Roboform support (expecially Justin) great! Until recently. I now have a problem. Had to reinstall Firefox and can not get a Roboform toolbar up. I have already waited 3 days for a call back and each time I try calling now I wait for &gt; half an hour and have to hang up. I tried calling Options 3 and 4 (sales and marketing) and there never seems anyone to respond or call back. Are they still in business?????? </p> http://www.roboformchrome.com/topic/roboform-support#post-323 Sun, 31 Jan 2010 13:42:17 +0000 reck 323@http://www.roboformchrome.com/ <p>I think it's hit and miss Juliansdad. A lot depends on who you get through to, they do have some good support staff, but in my experience they have some bad ones as well.</p> <p>The other month I discovered their facebook and twitter pages and they seem to be quite active over there, maybe you will get more joy there. </p> http://www.roboformchrome.com/topic/roboform-support#post-321 Fri, 29 Jan 2010 17:50:31 +0000 Juliansdad 321@http://www.roboformchrome.com/ <p>Reck, I've had similar experiences to yours. The one time I was able to receive a callback from a person, he was unable to solve my technical issue and kicked it upstairs to a higher level tech. </p> <p>In spite of my repeated requests, I couldn't speak to a higher level tech to resolve my problem. I still can't get my RoboForm 2Go to work properly. Do you know of a RoboForm expert or consultant around that charges for tech support? </p> http://www.roboformchrome.com/topic/roboform-support#post-203 Fri, 07 Aug 2009 18:56:37 +0000 Claudiu 203@http://www.roboformchrome.com/ <p>I can vouche for the affiliate section of the RoboForm support (as I haven't used their technical yet). The guy in charge there, Simon Davis, has always been supportive and very helpful. </p> http://www.roboformchrome.com/topic/roboform-support#post-200 Fri, 07 Aug 2009 09:33:59 +0000 stich 200@http://www.roboformchrome.com/ <p>I have been using Roboform for 2 years now, and I think its support is great! </p> http://www.roboformchrome.com/topic/roboform-support#post-168 Tue, 23 Jun 2009 08:27:33 +0000 reck 168@http://www.roboformchrome.com/ <p>Just remembered another post I made a while back about a problem with UAC in vista and roboform. I went back and read it and noticed I had similar problems with roboform support there as well, i.e. not reading the email and replying with answers that have nothing to do with the problem. </p> <p>In this case they told me to run a 32bit version of firefox even though as far as i know there is no such thing as an official 64bit version of firefox for windows. So how I could I be running anything other than a 32bit version lol. </p> http://www.roboformchrome.com/topic/roboform-support#post-167 Tue, 23 Jun 2009 08:20:29 +0000 reck 167@http://www.roboformchrome.com/ <p>Does anyone else get irritated when talking to roboform support? I've spoken to them a number of times over the years and start getting very frustrated the more I talk to them.</p> <p>My biggest complain is that they don't seem to read the email I send and this is not an isolated issue.</p> <p>The latest message I sent them was regarding a problem moving a tab from one firefox window to another. I spent a while writing down exactly what was happening and the process I went through to get to the problem. The answer I got back was a fix for making the roboform topbar appear! The second reply I got told me to install the latest version of roboform but I had already told them in the previous message I was already running the latest version.</p> <p>The final message was this.</p> <p>"That should be the case if it is doing when you drag a new tab. IF i drag a tab it opens the toolbar the saem way if i open it in a new window or if i open a page from a tab. If you normally have to select the show toolbar button then you will have to do the same when dragging a tab."</p> <p>Again what? He says if I normally have to select the show toolbar button then you will have to do the same. But I specifically said I don't normally have to the click the show toolbar button in a previous email.</p> <p>I just seem to spending my time repeating myself. Does anyone know where the support guys are based? Maybe they are foreign and struggle a little with the english language in which case I can understand a little but should they be employing people who don't understand their customers?</p> <p>Anyone else have a similar experience or I have just been unlucky? </p>